At Verf-Coat, we want you to be completely satisfied with your order. For eligible products, we offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which it was received, unused, unopened and in its original packaging. Proof of purchase may also be required.

To request a return, please contact us before sending any items back. If your return is accepted, we will provide instructions on how and where to return your order.

Items returned without first contacting Verf-Coat may not be accepted.

Colour-Matched & Custom Products

Our colour-matched products are made specifically to your order using the vehicle or colour information supplied to us. Because these products are custom-made, we cannot accept returns or offer refunds simply because you have changed your mind or no longer require the product.

This includes products such as our colour-matched aerosol paints, touch-up paints and other specially mixed or custom-made paint products.

We will, however, accept a return or provide an appropriate resolution if a colour-matched product is faulty, damaged, incorrectly supplied, or otherwise does not meet your statutory rights.

Please ensure that all vehicle registration numbers, paint codes, colour information and other details supplied when ordering are accurate. If incorrect information is provided by the customer, we cannot accept responsibility for a product being mixed to the resulting incorrect colour specification.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, faulty or you have received the wrong product, please contact us as soon as possible so that we can investigate and resolve the issue.

Where an item is confirmed to be faulty, damaged or incorrectly supplied by Verf-Coat, we will arrange an appropriate replacement, refund or other resolution.

Non-Returnable Items

Certain products cannot be returned unless they are faulty, damaged or incorrectly supplied. These include:

• Colour-matched and custom-made paint products

• Products that have been opened, used or altered after delivery

• Products that cannot safely be returned due to their condition

• Gift cards, where applicable

Some Verf-Coat products are aerosols, paints, solvents or other products that may be classified as hazardous or flammable for transport. Please do not attempt to return these products using standard postal or courier services without contacting us first. We will advise you on the appropriate return procedure where a return is required.

Exchanges

If you would like a different eligible product, please contact us. In most cases, the quickest option is to return the original eligible item and place a separate order for the replacement.

Custom-made and colour-matched products cannot be exchanged because of a change of mind.

Refunds

Once we have received and inspected an eligible return, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Once processed by Verf-Coat, your bank or card provider may take additional time to show the refund in your account. This is typically around 3–5 working days, although processing times can vary between payment providers.